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Director, Implementation Services

Location: Miami / Fort Lauderdale, FL
Date Posted: 09-04-2018
Director, Implementation Services

Company Overview:

Nearpod is an award-winning educational technology company that empowers teachers to create engaging and inspiring learning experiences for students by combining access to digital lessons, interactive features (see our Virtual Field Trips and 3D objects initiatives) and real-time assessments. Nearpod has become a leader - and teacher favorite - in teaching and learning.

Since its launch in 2012, Nearpod has seen wide adoption in the K-12 market; In 2017, teachers from over 60% of U.S. school districts, taught over 2.3 million Nearpod lessons reaching students over 50 million times and engaging them over 250 million times in formative assessment interactions.  We have been featured in the Wall Street Journal, Fortune and local news channels across the country.

Nearpod is headquartered in Miami, Florida and is backed by notable investors that include: Insight Venture Partners, Reach Capital, Storm Ventures, the Stanford StartX Fund, the Knight Enterprise Fund, Arsenal Ventures, Marc Benioff (the CEO of Salesforce) and Scott Cook (founder and Chairman of Intuit) and his wife, Signe Ostby.

Location:  Miami/Ft. Lauderdale

Department: Professional Services

Position: Director, Implementation Services

Position Overview: 

Based in South Florida, the Director of Implementation Services will be responsible for building and managing a team of training and implementation services professionals whose responsibility is to ensure that Nearpod customers are on-boarded effectively and that Nearpod solutions are implemented successfully.    

Roles & Responsibilities:
  • Effectively create and manage team of highly skilled implementation and training professionals.
    • Allocating resources based on project demand
    • Efficiently delivering implementation projects on-time and within budget
  • Ensure the successful implementation of Nearpod Solutions
  • Profitably manage a defined book of business
  • Continually develop a set of services solutions that meet Customer needs.
  • Developing and implementing effective implementation processes
    • Proactively identifies opportunities for implementation process improvement.
    • Works closely with sales and customer success to ensure proper hand-offs occur minimizing and customer disruptions.

Required Skills and Background:
  • 10+ years business experience, with 5+ years managing and building professional services teams.  
  • A team player with relevant implementation and project management services experience at a SaaS software vendor.  K12 Education market experience is a huge advantage.
  • Demonstrated ability to manage multiple resources across multiple locations who are working on complex project sand tasks simultaneously.
  • PMP certification is preferred
  • Ability to foster and maintain strong, collaborative working relationships with customers, internal stakeholders, resources, management.
  • Customer-centric
  • Strong interpersonal skills

Employment Requirements:

Must be authorized to work in the U.S. without restrictions. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
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