Nearpod is an award-winning education technology company focused on developing digital learning tools, virtual reality and interactive content across mobile devices that provides teachers an easy and efficient way to leverage technology in the classroom by creating learning experiences that engage and inspire students.
Since its launch in 2012 Nearpod has become a leader (& teacher favorite) in teaching and learning with technology. Nearpod currently reaches ~5M students monthly. In 2016 it was named one of Inc. 500’s fastest growing private companies and was featured in the Wall Street Journal, Fortune and local news channels across the country.
Nearpod has offices in Miami, Florida and San Francisco, California and is backed by notable investors like Insight Venture Partners, Reach Capital, Storm Ventures, the Stanford StartX Fund, the Knight Enterprise Fund, Arsenal Ventures, as well as Marc Benioff (the CEO of Salesforce) and Scott Cook (founder and Chairman of Intuit) and his wife, Signe Ostby.
We believe that Customer Success is all about understanding your customers desired outcomes with your platform and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager at Nearpod you are a part of the customer’s journey through onboarding, nurturing and renewal. The goal is to not only retain the customer, but also to always be on the lookout for ways to expand the relationship and use of the platform. We are looking for people that are proactive, passionate about helping customers and enjoy building lasting relationships/partnerships with our customer base. You need to be comfortable in managing a large volume of relationships effectively.
As a Customer Success Manager you will spend a large amount of time talking to customers through various communication channels as well as analyzing a lot of usage data through Salesforce to ensure you are proactively reaching out to the customers that need assistance the most.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.